Video Summary:
Our proprietary in-house software system allows our service technicians to quickly and accurately view notes, service logs, and orders. This video looks at that system.
Contact Us
1835 Wall Street
Salina, KS 67401
Phone: (785) 825-1842
Fax: (352) 237-0450
Transcript
At DRILLMAX®, providing top service and support for our customers is one of our main company objectives. Our team of highly skilled and knowledgeable service technicians are readily available to help in any way they can.
Additionally, we use a proprietary in-house software system, Centerpoint, to keep track of and log customer interactions. This allows any of our service technicians to quickly and accurately view notes, service logs, and orders no matter whether they working in Kansas or Florida. By using the Centerpoint system, we have a documented comprehensive history and knowledge of each and every rig.
When you call, we have a head start because we have the facts at our fingertips. We also know that customers do a lot of their own rig maintenance and service work. If a DRILLMAX® customers chooses they can send our service techs notes on the work they have self completed and we will copy it to Centerpoint.
This is just another way our responsive service team is available to provide top service and support for our customers. And they are backed by the support of our engineering team.
For more information, visit our website or call us at 352-854-1566.